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In March 2001, Alfa-Bank opens a subsidiary company Alfa Capital Markets (USA) Inc., which provides services to corporate clients and agents in the United States, Canada and Latin America, with a focus on portfolio investments and consulting on private equity investments in Russia. In March 2001, Alfa-Bank launched the first stage of the Call-Center, which provided reference support for plastic card holders [18].

Serious difficulties for the management and owners of Alfa-Bank had to endure in July 2004. The bank faced a high outflow of depositors (in total, the bank lost about 20% of private clients who kept money on deposits) and even introduced a 10% commission for the premature withdrawal of deposits (later, the fees were returned to depositors). The total outflow of funds for the bank was about $ 650 million, and its shareholders are helping Alfa-Bank with their personal funds. Later, the bank's management accused the Kommersant newspaper of inciting panic around the bank and went to court [19] [20]. The Moscow Arbitration Court satisfied Alfa-Bank against the publisher of the newspaper Kommersant, CJSC Kommersant. Publishing House "on the protection of business reputation [21].