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In March 2001, Alfa-Bank opens a subsidiary company Alfa Capital Markets (USA) Inc., which provides services to corporate clients and agents in the United States, Canada and Latin America, with a focus on portfolio investments and consulting on private equity investments in Russia. In March 2001, Alfa-Bank launched the first stage of the Call-Center, which provided reference support for plastic card holders [18]. Serious difficulties for the management and owners of Alfa-Bank had to endure in July 2004. The bank faced a high outflow of depositors (in total, the bank lost about 20% of private clients who kept money on deposits) and even introduced a 10% commission for the premature withdrawal of deposits (later, the fees were returned to depositors). The total outflow of funds for the bank was about $ 650 million, and its shareholders are helping Alfa-Bank with their personal funds. Later, the bank's management accused the Kommersant newspaper of inciting panic around the bank and w...

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In January 1998, the bank changes its legal form from limited liability to an open joint stock company. In July of the same year, the merger of Alfa-Bank and the Alfa-Capital group of companies was carried out [13]. The bank relatively painlessly overcame the economic crisis of 1998, without stopping payments to depositors and regularly redeeming coupons on Eurobonds [14] [15]. In April 1999, Alfa-Bank was included in the list of authorized agent banks and entered into credit agreements worth more than 1 billion rubles under the State program of concessional lending to agricultural producers and agribusiness enterprises [16]. In 2000, Alfa-Bank was the first Russian bank to announce the issue of its own Eurobonds for $ 150-200 million. In October of the same year, Alfa-Bank was the first among Russian banks to start issuing virtual Eurocard-MasterCard cards for online payments [17].